Terms and Conditions
Last Updated: October 2025
Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you and nexusays governing your access to and use of our website and services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and continued use after changes constitutes acceptance of the modified terms.
1. Definitions
"Service" or "Services"
Refers to all AI integration services provided by nexusays, including but not limited to readiness assessments, MLOps setup, analytics platforms, and related consulting services.
"User," "You," or "Client"
Means any individual or organization accessing our website or engaging our services.
"Content"
Includes all text, images, graphics, software, data, and other materials available through our website or services.
"We," "Us," or "Our"
Refers to nexusays and its authorized representatives, employees, and contractors.
2. Use of Services
Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal authority to enter into binding contracts
- Represent an organization with legitimate business purposes (for enterprise services)
- Provide accurate and complete information when requested
Account Responsibilities
If you create an account or engage our services, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.
Service Scope
Our services are provided for professional business purposes. The specific scope, deliverables, and timelines for each engagement are outlined in separate service agreements or statements of work that supplement these terms.
3. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
Legal Violations
- • Violating any applicable laws or regulations
- • Infringing intellectual property rights
- • Engaging in fraudulent activities
System Abuse
- • Attempting unauthorized access
- • Transmitting harmful code or malware
- • Interfering with system operations
Content Misuse
- • Copying or distributing our content
- • Reverse engineering our systems
- • Using content for competing services
Harmful Behavior
- • Harassing other users or staff
- • Posting offensive or inappropriate content
- • Impersonating others or entities
4. Intellectual Property Rights
Our Content
All content on our website and in our services, including text, graphics, logos, software, and documentation, is the property of nexusays or its licensors and is protected by Singapore and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use our content solely for your authorized use of our services.
Restrictions
You may not, without our prior written permission:
- Reproduce, distribute, or publicly display our content
- Create derivative works based on our content
- Use our trademarks, logos, or brand elements
- Remove or alter any copyright or proprietary notices
Client Data
You retain all rights to data and information you provide to us. By engaging our services, you grant us a license to use your data solely for the purpose of providing services to you. We will not use your proprietary information for other purposes without your consent.
Deliverables
Upon full payment, you receive ownership of custom deliverables created specifically for you, subject to any third-party software or tool licenses. We retain the right to use general methodologies, approaches, and non-client-specific knowledge gained through our engagements.
5. Service Terms and Payment
Service Agreements
Specific services are governed by separate service agreements or statements of work that detail scope, deliverables, timelines, and pricing. These agreements supplement and are incorporated into these general terms.
Pricing and Invoicing
Service fees are outlined in your service agreement. Unless otherwise specified, payment is due within 30 days of invoice date. Late payments may incur interest charges at the maximum rate permitted by Singapore law.
Cancellation and Refunds
Cancellation terms are specified in individual service agreements. Generally, you may cancel services with written notice subject to payment for work completed to date. Refunds, if applicable, are issued according to the terms of your service agreement.
Changes to Services
We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. Modifications to ongoing engagements require mutual agreement and may affect pricing or timelines.
6. Disclaimers and Limitations of Liability
Service "As Is"
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific results, outcomes, or business benefits. Success depends on numerous factors, many outside our control.
No Guarantees
While we strive for excellence, we make no guarantees regarding:
- Specific performance improvements or business outcomes
- Compatibility with all third-party systems or software
- Uninterrupted or error-free service delivery
- Meeting all objectives within estimated timelines
Limitation of Liability
To the maximum extent permitted by law, our total liability for any claims arising from or related to our services is limited to the fees you paid for the specific service giving rise to the claim.
We are not liable for indirect, incidental, consequential, or special damages including lost profits, business interruption, data loss, or loss of goodwill, even if advised of the possibility of such damages.
Client Responsibilities
You acknowledge that successful implementation requires your cooperation, timely provision of information, adequate resources, and appropriate internal processes. We are not responsible for delays or issues resulting from your actions or omissions.
7. Confidentiality
Mutual Obligations
Both parties agree to maintain the confidentiality of proprietary information shared during the course of our engagement. Confidential information includes business strategies, technical specifications, data, and any information marked as confidential.
Exceptions
Confidentiality obligations do not apply to information that:
- Is or becomes publicly available through no breach of this agreement
- Was rightfully known prior to disclosure
- Is independently developed without reference to confidential information
- Must be disclosed pursuant to legal requirements
Term
Confidentiality obligations survive termination of services and remain in effect for a period of five years unless otherwise specified in a separate confidentiality agreement.
8. Termination
Termination by You
You may terminate services by providing written notice as specified in your service agreement. You remain responsible for payment of all fees for work completed prior to termination.
Termination by Us
We may terminate services immediately if you:
- Breach these terms or your service agreement
- Fail to make payments when due
- Engage in prohibited activities
- Act in a manner that exposes us to legal liability
Effects of Termination
Upon termination, your right to use our services ceases immediately. Provisions regarding payment, confidentiality, intellectual property, and limitations of liability survive termination.
9. Dispute Resolution
Informal Resolution
In the event of any dispute, we encourage you to contact us first to seek an informal resolution. Most concerns can be resolved through direct communication.
Mediation
If informal resolution is unsuccessful, parties agree to attempt mediation before pursuing other legal remedies. Mediation shall be conducted in Singapore by a mutually agreed mediator.
Governing Law and Jurisdiction
These terms are governed by the laws of Singapore. Any disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. General Provisions
Entire Agreement
These terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and nexusays regarding our services.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.
No Waiver
Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.
Assignment
You may not assign or transfer these terms without our prior written consent. We may assign our rights and obligations without restriction.
Modifications
We reserve the right to modify these terms at any time. Material changes will be communicated through our website or via email. Continued use after changes constitutes acceptance.
Contact Information
For questions about these Terms and Conditions, please contact us:
nexusays Legal Team